Cancellation and no-show policy
A miniumum of 24 hours notice is required to cancel a scheduled appointment.
Late cancellations and no-shows can greatly impact a small business such as this, as appointments can rarely be refilled at short notice. For this reason I have implemented the following policy:
Self funded sessions:
- Cancellations with less than 24 hours notice: £15 cancellation fee.
- Failure to attend and no notice provided: full session fee.
Sessions funded by an employer or insurance company:
- Cancellations with less than the required amount of hours notice (depending on organisational agreement) OR failure to attend and no notice provided, your unattended session will still count as one of your allocated number of sessions.
"Life, at it's best, is a flowing, changing process" ~ Carl Rogers