Privacy policy

New Balance Counselling is committed to complying with the terms of the General Data Protection Regulation (GDPR) and to the responsible and secure use of your personal data. New Balance Counselling has a legitimate interest in processing personal data in order to provide counselling services. The purpose of this statement is to let you know what personal information New Balance Counselling collects and holds, why I collect this data, how long it is kept and your rights over your personal data. New Balance Counselling is registered with the Information Commissioner’s Office (ICO), reference ZA547112.

1. Information about you

I collect personal information from you when you enquire about my counselling services in order to set up an initial appointment. This information includes contact details, your availability and other relevant personal information. Once a client finishes counselling, all data regarding their counselling is stored securely for 7 years and then destroyed.

2. My use of this information

Your personal information will be used only to provide you with my services and to give you information relating to my services. I will not share your personal details with any other person or organisation without your knowledge and permission, unless there is a legal requirement, if there is a child or adult safeguarding issue or a perceived risk of harm. A breach of confidentiality is when a person shares information with another in circumstances where it is reasonable to expect that the information will be kept confidential.

3. Security

3.1 I will take all reasonable precautions to prevent the loss, misuse or alteration of information you give me.

3.2 Communications in connection with this service may be sent by e-mail. For ease of use and compatibility, communications will not be sent in an encrypted form unless you require it and give me permission to communicate with you in that way. E-mail, unless encrypted, is not a fully secure means of communication. Whilst I endeavour to keep our systems and communications protected against viruses and other harmful effects, I cannot bear responsibility for all communications being virus-free.

4. Your rights over your personal data

If you would like to see the information I hold about you, or would like to correct, update or delete any records, please email me at kathrine@newbalancecounselling.co.uk. If you have any concerns about my use of your data, please contact me directly. I will do my utmost to resolve any concerns you have, but if these are not resolved to your satisfaction, you may choose to contact the ICO.